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Servicedesk Plus Api4/20/2021
Thanks to the connector You can easily update information, status, notes, and attachments from one system to another both ways.
Servicedesk Api Full Automation UsingYou can either use custom menu buttons and raise ticket manually, or You can go full automation using custom triggers.In both ways, ServiceDesk Plus will rise ticket in Jira and connector will start to exchange any information needed.Using connector, firs line support can be supported by developers on third line, and developers can register ticket for the first line in ServiceDesk Plus. Both teams will exchange information and will work together regardless of the system each line is using. As an example, if you create a custom workorder field called Source IP Address, this integration would be able to display tickets where the Source IP Address workorder field matches an IP address on your screen. Direct access to the database is required because the ServiceDesk Plus REST API does not allow tickets to be searched. We recommend creating a read only PostgreSQL user to be used by this integration. If you are interested in having the integration work with the non-MSP version of ServiceDesk please file an issue on GitHub. ![]() Indexes on the appropriate columns will result in a significant improvement in performance. To create indexes on each of your custom workorder fields please follow these steps. For example, the custom field might be Source IP but the alias used within the database would be udfchar1. You need to determine the column alias for each custom workorder field you wish to search. The alias names generally take the form udfcharX where X is an integer. Once you have the alias names for each column you will need to create an index for each one. You can create an index using the following SQL making sure to replace and with the appropriate value. Servicedesk Api How To Set ThesePlease see information below on how to set these properties. For typical ServiceDesk installations this value should be set to servicedesk. For typical ServiceDesk installations this value should be set to 65432. Each workorder object contains the following three properties. Note that this field is case sensitive and much match exactly the name of your custom field. Note that this value is used in the table within the details block of the workorder within the notification overlay. For more information about the Polarity platform please see.
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